GAIT ICTL, The Best Training Center for Skill based learning in INDIA

Computers AMC

MAINTENANCE AGREEMENT TERMS AND CONDITIONS

A.         GENERAL TERMS AND CONDITIONS

1.         Maintenance charges are payable in advance. In addition to the annual charges, any local taxes, such as sales tax etc.  may be  levied at the time of signing the contract may be charged  at actual if applicable.

2.         This agreement is initially for a period of one year commencing from the date of payment of maintenance charges.

3.         No work shall be undertaken  on  Sunday,  GAIT ICTL Computer Systems  holiday  and beyond office hours of  company  except  by prior  arrangement and at additional charge to the customer on  a “Per Call Basis” at the standard rates currently in effect then.

4.         GAIT ICTL Computer Systems shall provide the following services:

Preventive maintenance based on the specific need of each unit of the equipment as determined by company, including fabrication, necessary adjustments and   replacement of unserviceable minor parts. Unscheduled on-site remedial maintenance, on request for repairing functions including reasonable replacement of unserviceable parts.  The parts replaced will be new parts or parts equivalent to new in performance. These parts shall be furnished on an exchange basis. The removed parts will become the property of GAIT ICTL Computer Systems.

5.         During the period of maintenance agreement the machine will not be relocated (or) transported without permission from GAIT ICTL Computer Systems, And on such condition company reserve its right to terminate this agreement forthwith. On such termination, Company shall have no obligation or liabilities arising out of this agreement and the customer shall have no right to claim any refund or compensation.

6.         The customer shall provide full and free access to machines to provide service thereon.

7.         The obligation of GAIT ICTL Computer Systems under this agreement excludes.

  • Any major upgrading of the machine.
  • Any major failure of Hard Disks and monitor picture tubes.
  • Any   work   external to the machines,   such   as maintenance of non GAIT ICTL Computer Systems attachment, accessories etc.
  • Repair  of  malfunction or damage  due  to  accident, transportation,  neglect, failure  due  to  use  of   non-standard  electrical  power,  air-conditioning  or  parts,  Works  due   to alteration  in  machines  by persons other  than  GAIT ICTL  Computer Systems personnel.

8.         This  document  constitutes  the  complete  and   exclusive statement  of  this  agreement between  the              customer  and  GAIT ICTL Computer  Systems  and this agreement  supersedes  all  proposals written or oral and all other  communications and prior agreements between  the parties and relating to the subject matter  of  this agreement signed by both parties.

AMC Rates

  • Desktop Computer – Rs. 3000.00 per year (without parts)
  • Laptop Computer – Rs. 4000.00 per year (without parts)

B.         TECHNICAL TERMS AND CONDITIONS

1.         AMC shall not cover the replacement of components or parts but will be limited to   preventive and diagnostic calls meant for the repair of the machines.

2.         Under AMC the cost of replacement of parts or components needed for repairs shall be borne by the customer at actual.  An estimate of such cost will be provided by GAIT ICTL Computer Systems.  The customer is free to by these parts or components himself and make it available to GAIT ICTL Computer Systems or may ask GAIT ICTL Computer Systems to arrange for these procurements.

Under the NMC GAIT ICTL Computer Systems may replace minor components to repair the machine without any cost to the customer at its own discretion.

3.         GAIT ICTL Computer Systems is not responsible for any machine problem such as machine hanging, slow speed due to Software’s, Virus problem and any major failure of Hard disk drive, monitor picture tubes and Printer Heads.

4.         GAIT ICTL Computer Systems engineer may be allowed to take the faulty component to the Test and Repair Center for due repairs if the need arise.

5.         Equipment which have crossed the MTBF (Mean Time between Failure) shall not be considered for AMC.

6.         GAIT ICTL Computer Systems will provide Preventive Maintenance Service call for every month.